Search-first documentation: tags and keywords for frustrated users


The days of linear documentation are over, or at least numbered. Users are much more likely to come to documentation through searches. As writers, we need to be aware that folksonomies and search terms are the present and future, and we need to write with tags and keywords as our first step. This presentation is a quick overview of how to write technical documentation “”search-first””, with an updated understanding of indexing and keywords.